Business IT Support

business services computer

Business Comprehensive Support

For those businesses requiring unlimited support and maintenance for their complete IT system OmniCom offer Business Comprehensive Support across the North East. A free of charge initial site audit determines size and scope of support and agreed response times determines cost. This can be fine-tuned by specifying on-site, remote or telephone support to suit any budget. Whether you’re based in Newcastle, Gateshead, Sunderland, Durham or surrounding areas; let OmniCom be your IT Solution.

Hardware

Our portfolio of hardware is ever-growing and we’re able to provide you with some of the latest pieces of technology at competitive costs. As well as buying outright, we are also able to provide you with the option to lease so you can keep up to date with new trends.

As we’re situated in the North East, we can even deliver your goods to you free of charge.

Support Fund

A flexible way of providing comprehensive IT Support at a budget price without any long term commitment. Customers typically purchase a block of 10 hours which never expire. We travel across the North East so time is used either on site, remotely or via telephone. Each month a Support Fund statement is issued detailing hours used, faults resolved and hours remaining.

24/7 Remote Monitoring

Our state of the art 24/7/365 remote monitoring system. Labtech continuously checks key areas on your server, PC or workstation. These areas include free disk space, hardware errors, successful backup, anti-virus updates, etc. Once a warning has been detected our central monitoring screen is updated, an SMS text message is sent to our on call engineers and a fault is automatically logged in our fault log system. Often, we fix issues before you even know they exist!

TechShare

Use instead of employing your own IT staff or to supplement them. TechShare is based round a scheduled half day visit on an agreed frequency (i.e. weekly, fortnightly, monthly) by one of our experienced technicians. You simply log the work you’d like completing and our technician arrives on site and processes your list. You can log the required work via our web portal, email, telephone or via a good old fashioned TechShare log book. It’s an ideal way to keep on top of those jobs that you either haven’t got time for or can’t satisfactorily complete because of their technical nature.

Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.

Ken VarleyConstruction Company based in Teesside

OmniCom’s response time in addressing any IT problems we have is second to none either through advice over the phone or a prompt visit on site to remedy – in a world where the internet and email facility needs to be constantly available this is a very comforting and professional service provided by OmniCom.

Colin WilkesDurham Markets Company

Having been hit with a very nasty virus our telephony system was back up and running within 24 hours. We were kept informed of progress along the way and advised of potential problems as they occurred. A huge thank you for getting us back up and running!

Jessica TrotmanDurham Office Services