School IT Solutions

it support for schools

Complete School Support

For schools that require unlimited support and maintenance for their complete IT system OmniCom offer Complete School Support. A free of charge initial site audit determines size and scope of support and agreed response times determines cost. This can be fine-tuned by specifying on-site, remote or telephone support to suit any budget.
CSS has been designed to offer the full suite of LA technical support services at a considerably reduced price at a quality and reliability demanded by schools. This suite of services is offered as a transparent menu that schools can choose from as and when required.

It’s as easy as A, B, C!

Admin Support

By taking up our Admin Support, we cover Network Management, Desktop/Laptop Support, Hardware Repair & Disposal and Remote Support.

Broadband

OmniCom can provide ADSl and Fibre depending on availability in your area. We are also able to link directly to the LA for a secure transfer, reducing downtime and ensuring a seamless transition. We also offer keyword and website filtering with group based filtering, for staff and pupils alike.

Curriculum Support

Through taking up our Curriculum Support, you are covered for TechShare, Network/Server Management, Desktop/Laptop/iPad Support, Filter Cleaning, Audio Visual Support, Ofsted Support, Hardware Repair, Hardware Disposal, Same Day Responses as well as Remote Support.

For further details on what Complete School Support covers, view our CSS Brochure.


TechShare

TechShare is based round a scheduled half day visit on an agreed frequency (i.e. weekly, fortnightly, monthly) by one of our experienced technicians. You simply log the work you’d like completing and our technician arrives on site and processes your list. You can log the required work via our web portal, email, telephone or via a good old fashioned TechShare log book. TechShare is an ideal way to keep on top of those jobs that you either haven’t got time for or can’t satisfactorily complete because of their technical nature.

Support Funds

A flexible way of providing comprehensive School IT Solutions at a budget price without any long term commitment. Customers typically purchase a block of 10 hours which never expire. Time is used either on site, remotely or via telephone. Each month a Support Fund statement is issued detailing hours used, faults resolved and hours remaining.

24/7 Remote Monitoring

Our state of the art 24/7/365 remote monitoring system. Labtech continuously checks key areas on your server, PC or workstation. These areas include free disk space, hardware errors, successful backup, anti-virus updates, etc. Once a warning has been detected our central monitoring screen is updated, an SMS text message is sent to our on call engineers and a fault is automatically logged in our fault log system. Often, we fix issues before you even know they exist!

We understand that changing who provides your ICT Support can be an extremely daunting prospect; we have total control over the whole process and ensure that the transition is kept as seamless as possible. We’ve compiled together our most Frequently Asked Questions to promise a smooth, stress-free switch over.