Your IT Support

We are proud to provide a comprehensive IT Support package for both schools and businesses alike. The packages we offer can be combined and tailored to suit your exact needs and our price match guarantee ensures that you won’t be able to match our exceptional customer service and quality.

For a more in-depth description of what types of support we can offer, find out more on our School IT Support page, or our Business IT Support page

OmniCom Business Solutions

Logging Faults.

In the unfortunate event that you do have an IT issue, logging a fault has never been easier.

Telephone

Call the Support Desk directly on (0191) 375 1976 or via the switchboard on (0191) 386 6222.
Ask to log a fault and provide a detailed description of the fault along with an asset tag number (if one is recorded). You will be provided with a fault log ID (ticket number) which you should retain for future reference.

Email

Email logafault@omnicomsolutions.co.uk with a detailed description of the fault along with an asset tag number (if one is recorded). This will be received by our fault log system, Connectwise.
Connectwise will automatically log the fault and email, by return, a fault log ID (ticket number) which you should retain for future reference.
NB. Emailed faults can only be accepted from either of the 2 previously nominated email addresses supplied by each support customer. If in doubt please contact the Support Desk.

Portal

If you’re a customer and have log in details for our portal, you can also record faults in this way.

Through working with Omnicom we have been able to feel the benefit of a modern approach to curriculum and admin ICT. We have much more effective ICT systems in place which enable office and leadership staff to access their main school information wherever they go, using I-pads and I-phones. Much of the support is done remotely and the fortnightly ICT in school support has made life easier for everyone. We have found Omnicom to be more efficient and friendlier than our previous provider.

J.GoodfellowRiverside Primary Academy

Just a quick thank you to your technicians. A printing problem led to their being no working staff printers in our school on Monday. Not only was a phone call to your office met with a courteous response, but also an extremely quick approach with the outcome being technicians in school within an hour and printers working within and hour and a half – a fantastic service. Please pass on our thanks.

S.BrownClover Hill Primary School

Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.

Ken VarleyConstruction Company based on Teesside

I have been using the services of Omnicom since April 2012. When their representatives first came out to meet me I was impressed with their professionalism and the quality and value of the services they are able to provide. I have purchased hardware at what I consider being reasonable prices and will continue to do so over the next year, budget permitting! Adam, our maintenance and support technician, has been invaluable in keeping everything running in school and taking the stress off classroom teachers. I highly recommend Omnicom to any schools that are looking either to purchase hardware or to engage support technicians.

Gill McBriartyNew Silksworth Primary School, Sunderland

Omnicom’s response time in addressing any IT problems we have is second to none either through advice over the phone or a prompt visit to site to remedy – in a world where the internet and email facility needs to be constantly available this is a very comforting and professional service provided by OmniCom.

Colin WilkesDurham Markets Company