Case Studies

OmniCom Solutions have transformed teaching and learning whilst simultaneously improving productivity and efficiency in establishments throughout the North East. We focus on the provision of high-quality solutions paired with outstanding customer service. Read our case studies to find out more.

The Future of Interaction.

OmniCom Solutions have been delivering IT Support to Kells Lane Primary School in Gateshead for a number of years, and when they recently felt their IT equipment was out of date OmniCom were their first port of call to help replace it.

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“Just a quick thank you to your technicians. A printing problem led to there being no working staff printers in our school. Not only was a phone call to your office met with a courteous response, but also an extremely quick approach with the outcome being technicians in school within an hour and printers working within an hour and a half – a fantastic service as always.”

S. BrownDeputy Head Teacher, Clover hill Primary School

“Since using OmniCom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support but I would like to think that they will be the last. I have total confidence in this organisation. They give an excellent service and I have no hesitation in recommending them”.

K. VarleyD H Potter Ltd

“OmniCom’s response in addressing any IT problems we have is second to none either through advice over the phone or a prompt visit to site to remedy – in a world where the internet and email facility needs to be constantly available this is a very comforting and professional service provided.”

C. WilkesDirector, Durham Markets Company

“Through working with OmniCom we have been able to feel the benefit of a modern approach to curriculum and admin ICT. We have much more effective ICT systems in place which enable office and leadership staff to access their main school information wherever they go. Much of the support is done remotely and the fortnightly ICT in-school support has made life so much easier for everyone. We have found OmniCom to be much more efficient and friendlier than our previous provider.”

J. GoodfellowHeadteacher, Riverside Primary Academy

Customer Feedback

NE9 Primary School
Business Manager
Previous SLA: Gateshead LA
Current SLA: Omnicom

Q. When you first joined, were you worried about moving services from LA to Omnicom?
A. No – as I had experience of working with Omnicom previously and were aware of their high standards

Q. How did you find the handover from LA to Omnicom?
A. As far as I can remember (it was a long time ago) it was seamless – wouldn’t have been aware of the change over

Q. What were your expectations from Omnicom?
A. Just a good IT service

Q. Did Omnicom meet these expectations?
A. Yes – excellent service – far exceeded expectations – very friendly and helpful staff at all levels. Can’t imagine being with any other company if the service continues as it is.

Q. Would you recommend us to other Gateshead Schools?
A. Definitely and have done so

NE11 Primary School
ICT Coordinator
Previous SLA: Gateshead LA
Current SLA: Omnicom

Q. When you first joined, were you worried about moving services from LA to Omnicom?
A. No – Not at all, I had lots of faith! We felt guilty to be leaving LA but knew we needed a better service.

Q. How did you find the handover from LA to Omnicom?
A. It went very smoothly and any problems Omnicom over came immediately.

Q. What were your expectations from Omnicom?
A. To have working PCs, Laptops and better WiFi – all of which improved very quickly. To have a better technical support and not have to wait a week! Now we don’t even wait more than a few hours!

Q. Did Omnicom meet these expectations?
A. Absolutely, do not regret our decision at all.

Q. Would you recommend us to other Gateshead Schools?
A. Yes and do!!!